The Chief Operating Officer (COO) is typically the second-in-command in a company, reporting directly to the executive director (CEO). In some organizations, the COO may be referred to by other titles such as Executive Vice President of Operations, Director of Operations, or Director of Operations. The COO works closely with the CEO and Chief Financial Officer (CFO), as well as other members of the executive management team. For example, Allan was a doctor who was promoted to the emergency department from his position as medical director.
His experience was not in operations, yet he was still able to take on the role of COO.