The goal of an operations manager is to ensure that a company operates as efficiently as possible, thus maximizing profits and customer satisfaction. Operations managers make strategic business decisions by reviewing and evaluating the quality and efficiency of the company. One of the functions of the chief operating officer is to lead the execution of the strategies developed by the senior management team. This is simply a concession to the complexity and scope of the CEO's work today, with his numerous external commitments.
Managing large, often global, companies sometimes requires two sets of hands; in these cases, the chief operating officer usually takes responsibility for delivering results day by day, quarter by quarter.