How to handle conflict in the workplace Talk to the other person. Focus on behavior and events, not personalities. Identify points of agreement and disagreement. Develop a plan for working through each conflict.
One of the most important skills of any manager is the ability to communicate. Without that basic skill, almost nothing else matters. Good communication starts with good listening skills. By taking the time to listen to what employees have to say, leaders can better understand what the problem really is and how to fix it.